Frequently Asked Questions
View our most frequently asked questions below. Still have questions that you can't find below? Feel free to text us and we will point you in the right direction!
Applications, Lease, & Rent
Can I Apply Online?
Yes, please! Just click on the Apply tab to get started with an application.
What leasing options are available?
We offer lease terms from 3 - 14 months and they vary in price.
What are your application requirements? How long does the application process take?
We require a household income of 2.5x the market rent and other qualifications. Typically, it takes less than 2 days to process an application. We verify credit history, employment, income, rental history and perform a background check for all applicants. The length of time to process depends on how quickly we can get this information from outside parties. You can expedite the process by filling out the application completely and providing copies of your 2 most recent paycheck stubs. .
Is there an application fee?
The application fee is $40 per person. Anyone age 18 and older must apply. *Amount subject to change.
How much is the deposit and is any of it refundable?
Yes, there is a required security deposit and a portion that is refundable based on the condition of the apartment after move-out. $550-$1000 deposit, $125.00 non-refundable for apartments and $140 for townhomes.
Is renter's insurance required?
Yes, we require renter's insurance with $100,000 of liability coverage, listing Thorneberry Apartments as an additional insured or interested party. Personal content coverage is highly recommended.
When is rent due and how do I pay it? Is there a late fee for overdue payments?
Rent is due on the 1st day of the month. We prefer online payments from our residents but we still accept checks, money orders, cashiers check, debit in the office. We offer a grace period of 3 days without late fees. The late fee is 10% of your rent.
What happens if I need to move out before my lease expires?
There is a lease settlement agreement that requires 30 day notice and an additional lease settlement fee depending on length of lease remaining - anywhere from 2 to 3 times the market rent.
What are the occupancy guidelines?
The occupancy limits are 2 people per bedroom plus 1 extra person.
What size apartments do you offer?
Our one-, two-, and three-bedroom apartments and townhomes range from 705 to 1430 square feet, providing plenty of room for everyone.
Do you have ADA compliant apartments?
Yes.
Do you offer discounts?
We offer discounts to teachers, military personnel, police personnel and preferred employers.
Hours and Access
What are the hours for the leasing office, fitness center, and pool?
Leasing Office - Monday Tuesday 8:00-6:00; Wednesday 8:00-5:00, Thursday - Friday 8:00-6:00; Saturday 9:00-4:00 Sunday Closed. Fitness Center - For your convenience, the fitness center is open 24/7. Pool - The pool is open daily from 10 AM - 10 PM during the summer months.
Community Amenities
Is there a laundry on-site?
Yes, we have a 24/7 accessible laundry facility onsite, as well as washer/dryer connections in the apartments.
What is the parking situation?
We assign one free covered parking stall per apartment. Uncovered parking is available to all registered operational vehicles. Garages are also available for rent. Guest need to have prior approval from management.
Are there grills available for use?
Yes, we have charcoal grills located in the courtyard ready to go for your cookouts with friends.
Can guests use the amenities?
Guests are welcome to use amenities as long as they are accompanied by the resident.
Community Resources
Who do I call if I have a maintenance issue?
Work orders can easily be submitted online. You may also call the leasing office. Provide your name, apartment number, phone number, a description of the issue, pets, and whether we have permission to enter if you are not at home. If you have a maintenance emergency after office hours, you can call the office number to reach our answering service. .
Are you near public transportation? What are the nearby traffic routes?
Our closest public bus route is right outside the entrance - Bus route #850.
Is there shopping nearby?
You can find everything you need nearby! The shopping center just minutes away has a Macey’s grocery store, Walgreens, Paul’s Place, Panda Express, Costa Vida and more.
Community Policies
What is the smoking policy?
Our policy is no smoking in the apartments or common areas.
Do you allow pets? What is the pet policy?
Yes, we accept dogs! So bring your furry friend along! Dogs must be over 6 months old. Limit 2 pets per apartment. Pets are required to always be on a leash. Restricted breeds and max weight do apply. Please contact us for more information. *Exotic animals not allowed.
Apartment Amenities
Are washers and dryers available?
We have electric washer and dryer hookups in all the apartments. Rentals are available through Appliance Warehouse. We also have an onsite laundry facility on site that is accessible 24/7.
What kind of appliances are in the kitchen?
Apartment appliances include a refrigerator, electric stove, dishwasher and garbage disposal.
Is there a shower or a tub?
All apartments come standard with a shower bathtub combo.
Are apartments internet/cable ready? Is there a separate charge? How do I set it up?
The apartments are internet-ready and a base speed is included in the rent! No router required! We use Mereo Networks, and the cable is Xfinity. Additional speed upgrades are available.
Do any of your apartments have patios or balconies?
Yes, every apartment has a patio.
Is storage included? Is additional storage available?
Apartments include extra storage off the balcony/patio. If you need additional storage, we have garages for rent.
Do apartments have air conditioning?
Yes, each apartment has central air conditioning to keep you comfortable.
Are utilities included?
Utilities are separate from your market rent and will need to be setup through Rocky Mountain Power and Dominion Energy. As soon as you have been approved for an apartment and given a move-in date, you will need to set up accounts with both of these companies so the utilities start on your move-in date.
Are the apartments furnished?
No.